Broadband Woes

Todays event.
Went to a councillor having trouble connecting over his broadband.

PC had been in the Office - nothing wrong. SO arranged a visit. After diagnosing his Broadband line was indeed functioning correctly but was not verifying his username/password I called the ISP. After a 20minute hold they confirmed the line etc was fine. However the line was "blocked" due to dispute over a payment. So back to our accounts dept to sort that one out.

Hey ho.